FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: What types of software do you sell?
A: We offer a variety of software, including operating systems, office suites, antivirus programs, design tools, and development applications. Each product is original and verified for authenticity.
Q: Are the software licenses genuine?
A: Yes, all software licenses we sell are genuine and sourced directly from authorized distributors or partners.
Q: How do I receive my purchased software?
A: Upon purchase, you’ll receive an email containing the activation key and download instructions. Please check your spam/junk folder if you don’t see it in your inbox.
Q: What payment methods do you accept?
A: We accept major payment methods, including credit/debit cards, PayPal, and other secure payment gateways as indicated on our checkout page.
Orders and Delivery
Q: How long does it take to receive my software after purchase?
A: Most orders are processed instantly. You should receive your software key within minutes of completing the purchase. If there’s a delay, please contact our support team.
Q: Can I purchase for someone else?
A: Yes, simply provide the recipient’s email address during checkout. Ensure they are ready to activate the software once received.
Q: Do you ship physical copies of software?
A: No, all our software is delivered digitally via email or download links.
Returns and Refunds
Q: Can I return a software purchase?
A: Returns and refunds are available only for faulty or invalid activation keys. If your key is not working, contact us with a detailed description and screenshots for verification.
Q: What if I ordered the wrong software?
A: If the key has not been activated, contact us immediately to request an exchange or cancellation. A small fee may apply for processing errors.
Q: Can I get a refund for dissatisfaction with the software?
A: Refunds are not provided for personal dissatisfaction or failure to meet system requirements. Please ensure the software fits your needs before purchasing.
Technical Support
Q: How do I activate my software?
A: Detailed activation instructions are included in the purchase email. Follow the steps provided, and if you encounter any issues, reach out to our support team for assistance.
Q: What if my activation key doesn’t work?
A: If you face activation issues, contact our support team with screenshots of the error message. We’ll resolve the issue or provide a replacement key.
Q: Do you provide technical support for the software?
A: We assist with activation and key-related issues. For software-specific technical support, we recommend contacting the software manufacturer directly.
